Beginning March 31 there will be a few changes in the social security protocols that will reshape how Americans access benefits, verify their benefits, and interact with SSA. Social security benefits are a substantial cause of revenue for most persons who are over the age of 65. As per the fact sheet of SSA, nine out of the 10 people who are aged 65 and above are getting the benefits of social security as of December 2024. To know more about the social security protocols and the effect of the changes continue reading this article.
Social Security protocols are changing on March 31
The social security protocols are altering beginning march 31 the individual that privilege the benefits will not be able to authenticate their individuality over the phone with the social security administration. People that need to apply for the benefits or want to change the information related to the payment will have to do online or through in person. This step has been taken after security breach and fraud has plagued the system.
The reviews of the SSA Office of the Inspector General mainly specify that the fraudsters manipulated the direct deposit information between January 2013 and May 2018 to divert $33.5 million in welfares from 20,875 recipients. As per the updated SSA FAQ, the social security online service can be help in verifying the identity or if needed in person it can prevent the bad actors from stealing the present and upcoming benefits.
Social Security protocols changes coming on March 31-Overview
Article On | Social Security protocols are changing March 31: What to know |
Country | U.S.A |
Department | Social Security Administration |
Beneficiaries | Social security recipients |
Effect of the changes | It will reshape how millions of Americans verify their identity |
Official site | ssa.gov |

How to complete the verification after March 31?
Under the changes that have been done in the social security protocols, individuals who are not able to authenticate their identities online through their social security accounts will be taught to visit the local SSA office in person. The candidates and recipients who do not have admission to the online gateway have to visit the field office in person and have to bring resistant of their identity proof.
The Trump administration is doing this due to the significant amount of fraud that is associated with the inadequate verification that is done over the phone. However, going to the field office can become difficult as 47 of the smaller ones worldwide are scheduled to have the leases canceled.
The candidate can start their privilege for the benefits over the phone but the claim cannot be accomplished until the identity of the individual is confirmed in person due to which SSA suggests the individual call and request an in-person promotion to begin so that the claim can be proficient in one contact. The administrators urge the individual to keep their contact information up to date in their SSA profile and to prepare the exclusive credentials in advance of any of the plans.
Millions will face benefit delays as the social security ends the phone authentication
As phone verification will not be allowed starting on March 31the recipients of social security are mainly allowed to confirm the identifying information through the various methods involved in person at an SSA office, online, or over the phone. The new rule will remove the option of phone which is the favoured method for many who do not receive the benefits particularly older persons or those with disabilities. The internal agency validates that SSA officials are aware that the new events will have a unfavourable effect on tens of thousands of people every week with the agency estimations that as many as 4.4 million recipients every year need to visit the agency office.

For many of the recipients including the disabled and the elderly, that option has become a time-consuming process but if they fail to visit the office then this procedure can result in the loss of the benefits they will receive however the changes that have been implemented can delay the access of the beneficiary to the benefits they have earned. It will burden the seniors as well as the people with disabilities who have struggled with online services and the people who have limited credit histories and cannot be able to use the commercial authentication tool.
What people are saying about the verification changes?
The procedural shift in SSA has come as it faces the pressure to prevent fraud and to modernize its systems. The Opponents have warned about the changes that may generate barriers for susceptible Americans particularly the disabled and elderly. Cutting the phone services does not feel like a sign of the times it generates another step for the seniors who are not online savvy as they have to seek out the contiguous management office for certain issues.

The idea to slash the phone services can make the fiscal sense but it can trigger the long term customer services that the beneficiaries can have to deal with for the years to come. There is no secret that the older population can struggle with the technology the changes can lead to the in person delay and can cause the issues for those elder recipients.
What Happens Next?
The social security administration is expected to provide the further updates in April related to the digital verification tools and the additional changes to benefit the access will be made later in the coming year. The Americans that are applying for the social security are advised to be prepared for the wait times and to continuously check their SSA accounts for the communication and the updates.
Visit SSA.gov to get more detailed information!
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Yea im 62 on ss will this include me?